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Practical Negotiating: Tools, Tactics & Techniques by Tom Gosselin

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Chapter 6

1.At the time I worked with him, Lester B. Wolff was an attorney with the Home Owners Warranty. He is now involved with Construction Arbitration Services.
2.Robert C. Bordone and Gillien S. Todd, “Have You Negotiated How You’ll Negotiate?” Negotiation Newsletter, September, 2005, p. 7.

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