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Practical Negotiating: Tools, Tactics & Techniques by Tom Gosselin

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Conflict inside Organizations

One of the most significant arenas for generating conflict is the workplace. As organizations become less hierarchical and more cross-functional, managers as well as individuals are under increased pressure to resolve conflicts. Interdependence and collaboration are increasingly important issues of nearly everyone’s work life. Despite the benefits that accrue from working together, one problem that emerges is the increased likelihood of conflict. Interdependence between individuals and departments with diverse interests and points of view can lead to better results precisely because it forces us to deal with the conflicts.

Other trends in business such as lean manufacturing, downsizing, and increased competition for resources also contribute to the increasing frequency of conflict.

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