February 2017
Intermediate to advanced
376 pages
6h 12m
English
Overview
ServiceNow Cookbook helps you navigate the ServiceNow platform to build efficient and automated workflows for IT service management. This book provides a recipe-based approach to solving common challenges, teaching you to manage configurations, build custom apps, and leverage the platform's full capabilities.
What this Book will help me do
- Master core ServiceNow configuration and management tasks.
- Develop and publish custom applications for service management.
- Effectively configure and troubleshoot alerts and email notifications.
- Build insightful reports and dynamic dashboards.
- Design and integrate workflow activities to meet organizational goals.
Author(s)
Ashish Rudra Srivastava is an experienced professional specializing in IT service management and enterprise applications, having implemented and supported ServiceNow solutions for multiple organizations. None Turner, a veteran in software development, brings expertise in creating scalable and efficient platforms. Together, their practical experience ensures a comprehensive yet accessible guide to ServiceNow.
Who is it for?
This book is ideal for IT professionals and system administrators already familiar with ServiceNow who want to enhance their problem-solving capabilities and deepen their understanding of the platform. Readers should have experience with basic ServiceNow administration and be comfortable with JavaScript. If you're looking to advance your ServiceNow expertise or tackle more complex challenges, this book is for you.
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