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ServiceNow Cookbook by Ashish Rudra Srivastava

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Getting into CMDB

CMDB stands for configuration management database. Let's understand this with an example. For instance, if you purchase a laptop, then you can easily maintain or install software, but in an enterprise environment with, say, 10,000 systems in different locations, it's not an easy task to maintain (monthly patching, installing new software security, and so on) such large numbers; that's why asset management tools are on the market; they search for devices and store them in Service-Now CMDB tables.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

  1. Open any standard web browser.
  2. Type the Service-Now instance web address (https://{instance_name}.sservice-now.com ...

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