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ServiceNow Cookbook by Ashish Rudra Srivastava

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Working with the report range

The report range feature is applied to only those dates which are very helpful in filtering the reports. On multiple occasions, clients request for a dashboard where they want to see first half (all incident which were create in last 4 hours. Let’s understand this by an example so for an instance if a standard business day is from 8.00 AM to 4.30 PM then we can consider first half from 8.00 AM to 12.00 PM)  call/tasks details with other parameter such as monthly or quarterly. This recipe will teach you to work with a report range.

Getting ready

For this recipe, all you need is an active Service-Now instance, valid credentials, and a role (admin or report admin).

How to do it...

  1. Open a web browser (Google Chrome, Firefox, ...

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