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ServiceNow Cookbook by Ashish Rudra Srivastava

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Understanding the Service-Now system mailbox

Microsoft Outlook is widely used by many individuals and corporate houses for e-mail communication. If you have worked on Microsoft Outlook, then you will be able to correlate the Service-Now system mailbox effortlessly. This recipe will show you how to check incoming or outgoing of Service-Now e-mails for troubleshooting purposes.

Getting ready

Service-Now has built-in mailboxes called System Mailboxes, which facilitate e-mail communication regardless of inbound or outbound e-mail. To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.

How to do it…

  1. Open any standard web browser and type the Service-Now instance address.
  2. Log in to the Service-Now ...

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