O'Reilly logo

ServiceNow Cookbook by Ashish Rudra Srivastava

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Setting up an inbound e-mail action

E-mails are very convenient for users. Many end users like to send an e-mail rather than using a helpdesk application. Service-Now provides an out-of-the-box functionality: an inbound e-mail action for processing incoming e-mails to Service-Now.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.

How to do it…

  1. Open any standard web browser and type the instance Web address.
  2. Log in to the Service-Now instance using the credentials.
  3. On the left-hand side, type inbound action, and Service-Now will search out the Inbound Action module for you:

    Inbound action

  4. Click on the Inbound Email Actions module; you will see the following screen:

    Inbound Email ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required