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ServiceNow Cookbook by Ashish Rudra Srivastava

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Creating service requests from the Service-Now portal

As a beginner, you can co-relate the service requests with a web-based form like a movie booking, an exam form and so on, in which you need to enter your details only but depends on required information Service-Now form may be simple or complex. In this recipe, you will learn about the service requests of Service-Now. For better understanding let’s take a better example so if you want a laptop from your organization then on the service request form you might have to choose screen size, ram, hard drive and so on or many organization categories then laptop in the executive laptop, standard laptop, high configuration laptop.

Getting ready

To step through this recipe, you need an active Service-Now ...

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