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ServiceNow Cookbook by Ashish Rudra Srivastava

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Understanding Service-Now procurement

Service-Now is a cloud-based tool. The entire application infrastructure is maintained by Service-Now and many customers prefer to be in the Service-Now environment because of the cost constraint, but if a customer's security standards are very high, then Service-Now also gives an option to the client to opt for hosting Service-Now in their own environment. In addition, Service-Now provides the VPN connection option from Service-Now to the customer network. After processing the sales orders, Service-Now provides three environments (one production and two non-production). If any customer wants more than three environments, such as, for example, a training instance for training new end users, then the customer ...

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