Understanding group administration
A group is a logical combination of the same skill set or common purpose. In an IT support environment, there may be many support personnel with the same skill set but different levels, such as L1, L2, and L3, where L3 are experts and L1 may have beginners.
Getting ready
To step through this recipe, you should have an active Service-Now instance, valid credentials, and admin role.
How to do it...
- Open any standard web browser.
- Type the Service-Now instance web address provided by your company in the address bar (
http://{instance_name}.service-now.com
). - Type your credentials in respective fields.
- After login, type
user administration
on left hand side in the search box and Service-Now will search out application for ...
Get ServiceNow Cookbook now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.