February 2017
Intermediate to advanced
376 pages
6h 12m
English
Content preview from ServiceNow CookbookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 6. Creating and Configuring Workflow Activities
In this chapter, we will cover the following recipes:
- Understanding the Service-Now workflow
- Attaching a workflow with the service catalog
- Attaching workflows with current/new modules
- Workflow troubleshooting
- Setting up an approval activity
- Working with condition activities
- Working with task activities
- Working with workflow utilities
- Setting up e-mail notifications from workflows
- How to configure a timer in workflows
- Understanding the approval engine
Introduction
If I say workflows are the soul of Service-Now, then probably it won't be incorrect. Process management is critical in the IT service management domain and maintaining a process within an organization is very challenging as well. Service-Now ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.