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ServiceNow Cookbook by Ashish Rudra Srivastava

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Chapter 6. Creating and Configuring Workflow Activities

In this chapter, we will cover the following recipes:

  • Understanding the Service-Now workflow
  • Attaching a workflow with the service catalog
  • Attaching workflows with current/new modules
  • Workflow troubleshooting
  • Setting up an approval activity
  • Working with condition activities
  • Working with task activities
  • Working with workflow utilities
  • Setting up e-mail notifications from workflows
  • How to configure a timer in workflows
  • Understanding the approval engine

Introduction

If I say workflows are the soul of Service-Now, then probably it won't be incorrect. Process management is critical in the IT service management domain and maintaining a process within an organization is very challenging as well. Service-Now ...

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