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ServiceNow Cookbook by Ashish Rudra Srivastava

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How to configure a timer in workflows

On many occasions, business requirements are based on time so let's understand this by an example: Send a reminder e-mail for the approver for a request approval or hold the e-mail if you want to send a notification periodically based on the requirements. The important thing to note down is that in such scenarios, you need to configure the time in the workflow. For facilitating a time-related feature, Service-Now provides the Timer activity, which pauses the workflow for a specified period of time.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

  1. Open any standard web browser and type the instance address.
  2. Log in to ...

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