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ServiceNow Cookbook by Ashish Rudra Srivastava

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Understanding Service-Now roles and licensing

Each and every company has its own license model, or to put it a better way, a method whereby a company will charge customers for using its products or services. There are various types of licenses available in the market, such as, for example, named user licenses, volume licenses, and client access licenses. Service-Now, has a role-based license model. For instance, if in your company 1,000 employees are working, then all employees will have access to Service-Now as an end user, which means they are allowed to raise requests or incidents on Service-Now, but for handling all those service tickets there are one 100 IT employees and all have Service-Now ITIL role access: According to for the Service-Now ...

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