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ServiceNow Cookbook by Ashish Rudra Srivastava

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Understanding the Service-Now tables schema

Service-Now is an enterprise-level system and it has its own data mode. Through the schema map, you can understand tables and their relationships in a visual manner.

Getting ready

To step through this recipe, you should have active an Service-Now instance, valid credentials, and admin role.

How to do it...

  1. Open any standard web browser.
  2. Type the Service-Now instance web address (https://{instance_name}.service-now.com) provided  by your company in the address bar. Now, enter your credentials in respective fields.
  3. On the left-hand side, in the search box, type tables, and Service-Now will search for Tables & Columns, as shown here:

    Tables & Column module

  4. Under System Definition, click on the Tables & Columns ...

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