February 2017
Intermediate to advanced
376 pages
6h 12m
English
Content preview from ServiceNow CookbookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Setting up system rules
Out of the box, Service-Now provides data lookup and assignment rules to automatically assign a task to users or groups.
Getting ready
To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.
How to do it...
- Open any standard web browser.
- Log in to the Service-Now instance with the credentials.
- Type
system policyin the search box and service-now will search system policy application, and under the rule section you can find all related module such as Data lookup Definitions, Assignment Lookup Rules, Assignment, and so on:
System Policy - rules
- To assign values in the assigned ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.