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ServiceNow Cookbook by Ashish Rudra Srivastava

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Configuring UI policies on Service-Now forms

UI policies are applied to the Service-Now form to customize the behavior of the form, such as read-only access or showing or hiding a field base on a condition. Keep in mind that UI policies run after the client script does.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

  1. Open any standard web browser.
  2. Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your company in the address bar. Now, enter your credentials in respective fields.
  3. Go to the Incident module and click on the Create New module.
  4. Right-click on the header of Incident form.
  5. Click on Configure and then on ...

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