February 2017
Intermediate to advanced
376 pages
6h 12m
English
Content preview from ServiceNow CookbookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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E-mail notification troubleshooting
In the Service-Now operational environment, a support team faces many issues related to e-mails. In this recipe, you will see how to troubleshoot them.
Getting ready
To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.
How to do it…
- If there is e-mail integration between mailboxes by Exchange Server, then often admins face looping issues of e-mail, which creates many support tickets just with replies.
In such cases, you need to create a condition to not process these autoreply e-mails:
if(email.from.indexOf("noreply@externalsystem.com") >= 0 || email.from.indexOf("salessuport@packt.com ") >= 0 { event.state="stop_processing"; } - If your organization is ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.