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ServiceNow Cookbook by Ashish Rudra Srivastava

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Chapter 4. Configuring Alerts and Notifications

In this chapter, we will cover the following recipes:

  • Understanding the Service-Now system mailbox
  • Creating a new e-mail notification
  • Creating an e-mail template
  • Creating an e-mail notification script
  • Setting up an inbound e-mail action
  • Inbound e-mail action - new
  • Inbound e-mail action - forward
  • Inbound e-mail action - reply
  • E-mail notification by event registry
  • E-mail notification troubleshooting

Introduction

Communication and notification are two essential pillars of the IT service management application. Therefore, Service-Now has an inbuilt functionality to send or receive e-mails from mailboxes or user accounts like other enterprise applications. To send an e-mail notification from a Service-Now instance, ...

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