February 2017
Intermediate to advanced
376 pages
6h 12m
English
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Chapter 4. Configuring Alerts and Notifications
In this chapter, we will cover the following recipes:
- Understanding the Service-Now system mailbox
- Creating a new e-mail notification
- Creating an e-mail template
- Creating an e-mail notification script
- Setting up an inbound e-mail action
- Inbound e-mail action - new
- Inbound e-mail action - forward
- Inbound e-mail action - reply
- E-mail notification by event registry
- E-mail notification troubleshooting
Introduction
Communication and notification are two essential pillars of the IT service management application. Therefore, Service-Now has an inbuilt functionality to send or receive e-mails from mailboxes or user accounts like other enterprise applications. To send an e-mail notification from a Service-Now instance, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.