O'Reilly logo

ServiceNow Cookbook by Ashish Rudra Srivastava

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Using the change management application

Disraeli, a British prime minister, said that:

"Change is inevitable. Change is constant."

So, let's see how Service-Now uses the ITIL framework in its application. Every organization goes through a transition phase to achieve new goals to improve their services, user experiences, stability, or increase their product line for internal or external customers. In the ITIL framework, change management is a process used for managing the planned deployment of alterations to all configuration items in the configuration management database that are a part of production and test UAT environments along with any other environment that a business wants to have under change management. To manage the change management process, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required