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ServiceNow Cookbook by Ashish Rudra Srivastava

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Attaching a workflow with the service catalog

You should know that there are three ways to raise any request: By the service catalog, record producer, or order guide. However, primarily for fulfilling request requirements, the service catalog should be used. For maintaining a process in the service catalog, a workflow is attached with it.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

  1. Open any standard web browser and type the instance address.
  2. Log in to the Service-Now instance using the credentials.
  3. On the left-hand side, types maintain in the search box and Service-Now will search Maintain Items module for you now under Service Catalog application ...

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