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ServiceNow Cookbook by Ashish Rudra Srivastava

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Understand unique record identifier

For maintaining the uniqueness of each record Service-Now generates a 32 character global unique ID which is called sys_id. You can view SysID in any standard browser address bar.

Getting ready

To step through this recipe, you should have an active Service-Now instance, a role, and valid login credentials.

How to do it...

  1. Open any browser standard browser.
  2. Type the Service-Now instance web address (https://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button.
  3. In the browser you can view SysID. Let’s understand this by an example. In following screen shot you can view sys_id=3D4301f1084f053200abb3b3728110c70e:

    Record ...

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