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ServiceNow Cookbook
book

ServiceNow Cookbook

by Ashish Rudra Srivastava, Dustin Turner
February 2017
Intermediate to advanced
376 pages
6h 12m
English
Packt Publishing
Content preview from ServiceNow Cookbook

Using the related lists of applications

Related lists are highly useful when we need to build a relationship between the two tables and for reporting as well, there is always a relationship of parent and child, which can be established by a system definition application (relationship module).

Getting ready

To step through this recipe, you need an active Service-Now instance and a valid credential or role (admin).

How to do it...

  1. Open any browser standard browser.
  2. Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button.
  3.  On the left-hand side in the search box, type incident, and under the Incident Application ...
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Publisher Resources

ISBN: 9781785880520