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ServiceNow Cookbook by Ashish Rudra Srivastava

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Understanding user administration

Users are a critical part of any organization, and application access should be smooth, so for streamlined access to applications, you can integrate Service-Now with your company's LDAP server. Out of the box, Service-Now provides an LDAP server and user administration modules for configuration.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

  1. Open any standard web browser.
  2. Type the Service-Now instance web address provided by your company in the address bar (http://{instance_name}.service-now.com).
  3. After login, type user admin on left hand side in the search box and Service-Now will search out application for you as follows: ...

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