February 2017
Intermediate to advanced
376 pages
6h 12m
English
Content preview from ServiceNow CookbookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 7. Auditing and Diagnosing Service-Now
In the Service-Now operational environment, on many occasion you may come across situations where you need to know when any record (incident, change, and so on) was Created or Updated or who updated or values in the record, to investigate. Service-now provides many options for debugging and auditing.
In this chapter, we will cover the following recipes:
- Understanding auditing in Service-Now
- Working with auditing tables
- Understanding Service-Now upgrades
- Working with system logs
- System diagnostics
- Working with background scripts
- Working with Field Watcher
- Working with JavaScript logs
Understanding auditing in Service-Now
Auditing is critical while performing troubleshooting. Service-Now has a dedicated audit ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.