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ServiceNow Cookbook by Ashish Rudra Srivastava

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Chapter 7. Auditing and Diagnosing Service-Now

In the Service-Now operational environment, on many occasion you may come across situations where you need to know when any record (incident, change, and so on) was Created or Updated or who updated or values in the record, to investigate. Service-now provides many options for debugging and auditing.

In this chapter, we will cover the following recipes:

  • Understanding auditing in Service-Now
  • Working with auditing tables
  • Understanding Service-Now upgrades
  • Working with system logs
  • System diagnostics
  • Working with background scripts
  • Working with Field Watcher
  • Working with JavaScript logs

Understanding auditing in Service-Now

Auditing is critical while performing troubleshooting. Service-Now has a dedicated audit ...

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