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ServiceNow Cookbook by Ashish Rudra Srivastava

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Creating an e-mail template

An e-mail template is a reusable component that may be used with more than one e-mail notification to maintain the look and feel of the e-mail notification of the organization.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and the admin role.

How to do it…

  1. Open any standard web browser and type the instance Web address.
  2. Log in to the Service-Now instance using the credentials.
  3. On the left-hand side in the search box, type System Policy and service-now will search out System Policy application for you:
    How to do it…

    The System Policy Application for Email Template

  4. Click on the ...

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