February 2017
Intermediate to advanced
376 pages
6h 12m
English
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Chapter 2. Performing Core Configuration and Management Tasks
In this chapter, we will cover the following recipes:
- Setting up basic configuration
- Understanding LDAP servers
- Understanding user administration
- Understanding group administration
- Using Service-Now plugins
- Configuring the Service-Now form
- Configuring UI policies on Service-Now forms
- Configuring UI actions on forms
- Understanding deployments or update sets
- Getting into CMDB
- Setting up an SLA/OLA/underpinning contract
- Setting up system rules
- Understanding the system dictionary
- Understanding the Service-Now tables schema
- Getting into system security
Introduction
After purchasing Service-Now, the customer receives one production instance and two non-production instances, which are out-of-the-box and need ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.