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ServiceNow Cookbook by Ashish Rudra Srivastava

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Chapter 2. Performing Core Configuration and Management Tasks

In this chapter, we will cover the following recipes:

  • Setting up basic configuration
  • Understanding LDAP servers
  • Understanding user administration
  • Understanding group administration
  • Using Service-Now plugins
  • Configuring the Service-Now form
  • Configuring UI policies on Service-Now forms
  • Configuring UI actions on forms
  • Understanding deployments or update sets
  • Getting into CMDB
  • Setting up an SLA/OLA/underpinning contract
  • Setting up system rules
  • Understanding the system dictionary
  • Understanding the Service-Now tables schema
  • Getting into system security

Introduction

After purchasing Service-Now, the customer receives one production instance and two non-production instances, which are out-of-the-box and need ...

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