A workflow may be considered as a tracker of a process. You can get to know the status of a request or any other item such as a contract management request or change management request.
Out of the box, in some modules, you are allowed to view the workflow using the show workflow button, but in some cases, you need to go through a different approach to view the status of request or task.
To step through this recipe, you should have an active Service-Now instance, valid credentials, and an Admin role.
workflowand under Workflow application. Now let’s understand ...