February 2017
Intermediate to advanced
376 pages
6h 12m
English
Content preview from ServiceNow CookbookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Understanding Service-Now's self-service application
Service-Now's Self-Service module is available for all users, whether it's an end user or any ITIL role holder. The self-service application is the best place from to manage major tasks.
Getting ready
To step through this recipe, all you need is a Service-Now instance address and valid credentials.
How to do it...
The Self-Service application module is available in the IT view for all users. To view this application module, the user doesn't need role. This self-service application has many modules but let's take a look at some key ones:
- Watched Incidents: As a support group member, usually you want to denote your reporting manager or lead or any other user regards to the incident so in such a case ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.