Service-Now's Self-Service module is available for all users, whether it's an end user or any ITIL role holder. The self-service application is the best place from to manage major tasks.
To step through this recipe, all you need is a Service-Now instance address and valid credentials.
The Self-Service application module is available in the IT view for all users. To view this application module, the user doesn't need role. This self-service application has many modules but let's take a look at some key ones: