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ServiceNow Cookbook by Ashish Rudra Srivastava

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Understanding Service-Now's service desk application

Out of the box, Service-Now provides a service desk application from which you can manage all your tasks and your group tasks. To view this application, you should have an ITIL/Fulfiller role that is licensed.

Getting ready

To step through this recipe, you should have an active Service-Now instance and valid login credentials and an ITIL or admin role.

How to do it...

  1. Open any browser standard browser.
  2. Type the Service-Now instance web address (http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button
  3. On the left-hand side in the search box type Service Desk and Service-Now will search out application ...

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