February 2017
Intermediate to advanced
376 pages
6h 12m
English
Content preview from ServiceNow CookbookBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Understanding Service-Now's service desk application
Out of the box, Service-Now provides a service desk application from which you can manage all your tasks and your group tasks. To view this application, you should have an ITIL/Fulfiller role that is licensed.
Getting ready
To step through this recipe, you should have an active Service-Now instance and valid login credentials and an ITIL or admin role.
How to do it...
- Open any browser standard browser.
- Type the Service-Now instance web address (
http://{instance_name}.service-now.com) provided by your organization in the address bar, now enter your credentials in respective fields and press enter button - On the left-hand side in the search box type Service Desk and Service-Now will search out application ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.