February 2017
Intermediate to advanced
376 pages
6h 12m
English
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Preface
The genesis of this book owes to the fact that several students who attended my training programs in the last few years have been struggling with ITSM implementations or application support upon their initial assignments. They keep on texting and calling me to seek guidance and often solutions to roadblock which though unforeseen yet are very natural to any project. This paved way for the thinking that a concise yet comprehensive literature dealing with the practical and real life problems during implantation is needed. This book is my humble attempt to the goal. It provides step by step approach to ITSM implementation or resolving development or support using Service-Now, common pitfalls, impediments and errors and their possible solutions. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.