October 2017
Beginner
240 pages
4h 19m
English
Content preview from The Rules of People
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RULE 35
Listen, don’t solve
Sometimes people want practical help – a lift because their car has broken down, a brief loan of your phone because theirs is out of charge, advice on putting together a CV because you’ve got way more experience than them. That’s fine, because it’s a pragmatic need that you can supply. Once you’ve done what they ask, the problem is resolved. Well done, and give yourself a pat on the back for being a good citizen, neighbour, friend.
However, once emotions come into play, it’s a different matter. You can’t fix other people’s emotions and that’s not your job. When someone is upset or angry or worried or scared, they need to sort out the feelings inside their head, and you can’t do that for them. They’re talking to ...
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