June 2025
Intermediate to advanced
224 pages
4h 53m
English
Jobs to Be Done (JTBD) is a compelling concept that asserts people don’t simply purchase products or services; they hire them to fulfill specific needs.
JTBD pinpoints the primary purpose for which a design will be hired (purchased). This idea originated from the theories of the Austrian economist Joseph Schumpeter and his notion of creative destruction, which explains how innovation replaces outdated offerings by better understanding why people opt for new solutions. Instead of fixating on the product itself, ...
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