June 2025
Intermediate to advanced
224 pages
4h 53m
English
Personas are fictional representations of users that expose the essence of humans who will eventually use your design. Personas should never be created from one’s imagination; they must be the direct result of observing real people in real situations who express their needs, behaviors, and goals. Personas act as a proxy for eventual users, allowing designers to create with purpose, accuracy, and empathy. A design story without a persona is like a fictional story without antagonists and protagonists.
Let’s assume your design story begins by identifying a problem or opportunity ...
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