Injecting managerial accountability for talent practices was a key factor in their effectiveness. Prior to the turnaround, accountability for those practices did not exist, with some managers taking personal responsibility to implement them and others doing very little. In creating the new talent practices, we tried to inject accountability into each one, answering that critical question, “Why should I do this”?
• Monetary accountability: Varying a leader’s pay for successfully or unsuccessfully managing talent is a dream of many HR and compensation leaders. We chose to use that lever in a very targeted way when we applied it to engagement survey improvement. The executive team believed that the survey provided ...