December 2009
Intermediate to advanced
336 pages
10h 1m
English
book
Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent
by Marshall Goldsmith, Louis Carter
Content preview from Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent
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BUSINESS BACKGROUND AND CHALLENGES
CES division is the back office to one of the largest and best-known insurance companies in the United States. It encompasses all call centers, accounting, inspections, and one of the largest printing shops in the country. It handles nearly twenty-two million phone calls, sells over 250,000 new financial products, and produces about three hundred million mailings. Historically, CES had been divided into two separate and distinct divisions. It duplicated accounting, customer service, and other services, plus related files and procedures. Because of this division, external clients experienced different responses from different people, missed follow-through due to miscommunications, and re-told their stories ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.