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Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent
book

Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

by Marshall Goldsmith, Louis Carter
December 2009
Intermediate to advanced
336 pages
10h 1m
English
Pfeiffer
Content preview from Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

BACKGROUND

Southern Company is an electric utility serving 4.4 million customers in the southeastern United States. A leading U.S. producer of electricity, Southern Company owns electric utilities in four states and a growing competitive generation company, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability, and retail electric prices that are significantly below the national average. Southern Company has been listed as the top ranking U.S. electric service provider in customer satisfaction for nine consecutive years by the American Customer Satisfaction Index (ACSI). Southern Company employs approximately 26,000 people.
In 2003, America’s aging workforce ...
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Publisher Resources

ISBN: 9780470555231Purchase book