Best Practices in Talent Management: How the World's Leading Corporations Manage, Develop, and Retain Top Talent

EVALUATION

There have been a number of forms of evaluation of the LSR process and website since it was implemented.

Lessons Learned The OLSP has held a number of lessons learned meetings and collects data during monthly conference calls with the business unit points of contact (POCs). One of the key learnings was that it is critically important for managers and subordinates to have a common understanding of the meaning and behaviors related to each competency in their specific work environments. The Competency Discussion Guide was a direct output of this learning. Additionally, daily communication with POCs provides direct feedback to OLSP, and a number of teams have been created to address issues and improvements to the process. For example, ...