acceleration effect 155–6
Accenture (fmly Andersen Consulting) 65,
223
activities
non-value adding 129–30, 133, 162
value adding 130, 130
activity-based costing 80, 81, 163, 230
adaptability 263–4
after sales support 166
agility
customer responsiveness 115–16
definition 99–100
foundations 112–16
supply chain 102, 102, 206
velocity and visibility drive
responsiveness 88
aggregate demand forecast 90–1
Ahlstrom 235
Amazon 166, 262
American War of Independence 1
AMR Research 66, 211
Apple 66
Aspinall, K. 163
attitude 212
BAe Systems 205
Baker, S. 38
balanced metrics 212
balanced scorecard 239–40
barcoding 151
benchmarking 237–8
internal 134
model 239–40
Benetton 154
Bills of Materials 162, 166, 168, 245
Boeing 787 Dreamliner 169–70
Borsodi, Ralph 20
bottlenecks 139–40, ...