The management of global logistics is in reality the management of informa-
tion flows. The information system is the mechanism whereby the complex flows
of materials, parts, subassemblies and finished products can be co-ordinated to
achieve cost-effective service. Any organisation with aspirations to global lead-
ership is dependent upon the visibility it can gain of materials flows, inventories
and demand throughout the pipeline. Without the ability to see down the pipe-
line into end-user markets, to read actual demand and subsequently to manage
replenishment in
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