Logistics and Supply Chain Management, 4th Edition

acceleration effect 155–6

Accenture (fmly Andersen Consulting) 65,

223

activities

non-value adding 129–30, 133, 162

value adding 130, 130

activity-based costing 80, 81, 163, 230

adaptability 263–4

after sales support 166

agility

customer responsiveness 115–16

definition 99–100

foundations 112–16

supply chain 102, 102, 206

velocity and visibility drive

responsiveness 88

aggregate demand forecast 90–1

Ahlstrom 235

Amazon 166, 262

American War of Independence 1

AMR Research 66, 211

Apple 66

Aspinall, K. 163

attitude 212

BAe Systems 205

Baker, S. 38

balanced metrics 212

balanced scorecard 239–40

barcoding 151

benchmarking 237–8

internal 134

model 239–40

Benetton 154

Bills of Materials 162, 166, 168, 245

Boeing 787 Dreamliner 169–70

Borsodi, Ralph 20

bottlenecks 139–40, 203

Buffet, Warren 65

Bullwhip 154

bullwhip effect 165

business models

efficient 190–1

need for new 212–14

transformations 218–20

business process re-engineering (BPR)

113

butterfly effect 159–60

CAD (computer aided design) 144

CAM (computer aided manufacturing) 144

Canon 116

capabilities 16

capacity, rough cut 91–2

carbon

and supply chain 244–5

carbon footprint 248–52, 259

Carbon Trust 249

cash and receivables 60

cash flow 58

changing the profile 66

and shareholder value 65–6

cash-to-cash cycles 126–9

Caterpillar 30

centralisation of distribution 191

centres of excellence 19

Chrysler 198

Cisco Systems 147

claims procedures 52

climate change 243, 244, 258

closed-loop supply chains 250

Coca-Cola 171

collaborative planning, forecasting and

replenishment (CPFR) 94–7, 97

collaborative working 141

and networks 205, 214–17

prisoner’s dilemma 214–15, 215

collective strategy development 217

co-makership 215–17

commoditisation 16, 28

competencies 16

competition

network 211–26

new rules 15–18

competitive advantage 4–9

through capabilities and competencies

16

through cost advantage 5, 7–8

Index

269

Page numbers in italics denote a table/diagram

270

competitive advantage (continued)

through customer service 28

gaining 9, 9

and logistics 7

new rules of 15–18

and process innovation 17–18

procurement policies 12

through productivity 9, 10–11

service-based 16

3 Cs 4, 4–5

time-based 121–5

through value 4, 6–7, 8–9, 29–30

competitive environment

changing 15–24

customer-centered 22–4

globalisation 18–19

price deflation 19–22

resilience in 24

computer aided design (CAD) 144

computer aided manufacturing (CAM) 144

congestion 252–5

consensus forecasts 91

consumer electronics, price deflation 20

core processes 16

cost advantage 5, 7–8

cost leadership 7–8

costing

activity-based 80, 81, 163, 230

logistics oriented 70–2

mission 71–2, 80–1

costs

alternative concepts 231

analysis of total 67–70

attributable 72

avoidable 73, 81

customer 57, 74–5, 74

customer profitability 74

customer service 44

of distribution network 69

impact of logistics missions 71

of inventory holdings 69–70

logistics, analysis of 66–7

operating 64

opportunity 77

product 87

profitability analysis 72–8

set-up 111

strategies 34

supply chain view 21–2

transparency 230–1

critical paths

identifying 200–2

managing 202–3

see also supply chain

critical value analysis 50

Crocs 266

cross-docking 150, 254

cross-functional teams 205, 234

current assets 60

current liabilities 61

customer complexity 163, 168

customer retention 219

customer service 30–7, 49, 55

augmenting core product 35

and competitive advantage 28

components 31–2, 32, 40, 41

composite index 54

cost 44

cost/benefit analysis 43–6

definition 30–1

and 80/20 rule (Pareto) 49

functional (conventional) organisations

232

global management 183

goals 70–1

and inventory investment 45

and marketing effectiveness 34, 36

objectives 42–3

priority setting 46–50

relationship management 219

reliability 23

and retention 34–7

segment identification 41–2

standards 50–4

customer value

and supply chain strategy 39

customers

costs of average 74

80/20 rule (Pareto) 46, 46, 49–50, 165–6,

168

expectations 22–3, 28

lifetime value 36

local differences 177

needs identification 39–42

profit and loss account 74, 75

profitability accounting 72

profitability analysis 73, 72–6, 76

profitability matrix 77

reaction to stock-outs 33

relationship marketing 28

responsiveness to 23, 115–16

INDEX

270