index
275
reorder points (ROP) 104, 106
and dependent demand 107
replenishment lead times 166
replenishment order system 150
resilience 24
resource footprint 248–50, 248
resource utilisation 57
responsiveness 23
achieving 117
retention of customers 34–7
return on investment (ROI)
impact of margin and asset turn 59
and logistics 58–9, 60–1
revenue growth 63–4
reverse logistics 250
risk analysis, scoring system 202
risk profile, mapping 195–7
road congestion 254
ROP (reorder points) 104, 106, 107
rough cut capacity plan 91–2
SAB Miller 249
sales, probabilities 44
sales and operations planning (S&O)
89–93, 90
satellite tracking 205
Schonberger, R.J. 235
SCOR (Supply Chain Operations
Reference) 239
Scott, Lee 252
Second World War 1
Seminole Manufacturing Company 153
service/cost tradeoff, ending 124
set-up time, reduction of 153
shareholder value 62–6, 183
and cash flow 65–6
drivers 63
Six Sigma methodology 199–200
SKF 177
skills profile, T-shaped 221
smart logistics 254
Sony 116
Srivastava, R. et al. 65
steel industry 267
Stern, Sir Nicholas 243
stock-keeping unit (SKU) 47–50, 89, 92,
114, 118–19
stock-outs 16, 32
and customer behaviour 33
stockless distribution centres 150
structural flexibility 264–6
suppliers
complexity 164, 168
development programmes 164, 206
development teams 216
reduction in number 193
relationship management 24, 113, 215
supply chain
achieving resilience 206–8
agile 103, 112–16, 206
closed-loop 250
collaboration 205–6, 214–17
and competitive performance 13–15
continuity team 205
conventional 141–2
critical paths 200–4
customer-centered 218
definition 3–4, 13–14
demand driven 102–3, 218–19
drivers for excellence 211–12
event management 180, 181
external risks 190
fulcrum 87–8
future 257–67, 264
globalisation 173–8, 191
and greenhouse gases 243–5
improving 199–200
integrated, management of 229
internal risks 190
Internet applications 145, 179
inventory profile 21
linking strategy to customer value 39
managing as a network 217–18
mapping 112, 134–6, 135
market-driven 38–42
orchestration 222–3
reducing complexity 113–14
reducing transport-intensity of 245–7
resilient 207
resource footprint, impact of 248–50, 248
risk, sources 195
risk management 192–3, 198–206, 208
risk profile 193–7
shifting centres of gravity 259–61
strategies 101–4
sustainable 241–54
synchronous 112, 141–2, 149–50
time compression 113
understanding 198
value chain 9–11, 10
virtual 103, 142–7
visibility 204–5
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