Today’s marketplace is characterised by turbulence and uncertainty. Market turbu-
lence has tended to increase in recent years for a number of reasons. Demand in
almost every industrial sector seems to be more volatile than was the case in the
past. Product and technology life cycles have shortened significantly and competi-
tive product introductions make life-cycle demand difficult to predict. Considerable
‘chaos’ exists in our supply chains through the effects of such actions as sales
promotions, quarterly sales incentives or decision rules such as reorder quantities.
At the same time the vulnerability of supply chains to disturbance
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