index
274
orders
achieving perfect 115
completeness 52
convenience 51
cycle time 51
fill probabilities 52, 53
fulfilment groups 235–6
management systems 234–5
managing 232
processing cycle 68
size constraints 51
status information 52
organisational complexity 164, 168
organisations
functional (conventional) 114–15, 212,
228–32, 229–32
global 171, 174
horizontal 115, 164, 212, 233–4, 233
logistics oriented 232–7
new paradigm 212–14
vertical 21, 164, 219, 233, 234
virtual 13, 222
out-of-stock 33–4
impact on sales 16
out-sourcing 11, 144, 161, 183, 189, 191–2,
216, 220
Pareto (80/20 rule) 46, 49–50, 165–6, 168
partnership sourcing 215–16
peak oil 247
performance indicators 115–16, 239
Pfizer 206
Philips 204, 237
pipeline management 129–33
change to 219
future 184–5
visibility, importance of 213
see also logistics
pipelines
mapping 134–6
visibility 24, 178–80
Porter, Michael 10
postponement strategy 102, 114, 116,
177–8, 246
price deflation 19–22
Pringles 194
prisoner’s dilemma 214–15, 215
process alignment 103, 141
process complexity 161–2, 167–8
process excellence
return on investment 17
process innovation 17–18
process integration 103–4
process management 114–15, 199–200,
231, 234
end-to-end 231
re-engineering 113
processes
core 16
new importance 219
variability 199–200
Proctor & Gamble 66, 194, 259
product complexity 162–3, 168
product costs 57
product design
and supply chain complexity 166–7
product flow
grocery industry 157
product life cycle 122
product push
vs demand pull 104–9, 105–8
product service levels, managing 48
productivity advantage 8–9, 10–11
logistics leverage opportunities 9
products
direct profitability 78–9
innovation 17
life cycles 18–19
stock-outs 32, 33, 33
profitability analysis 72–8
profits
product contribution 47–8
and stock-outs 32, 33, 33
programme budget 71
promotional activity
and logistics 155–6
and production requirements 156
Pyramid Sportswear AB 13
quick-response (QR) logistics 112, 150–3
production strategies 153–4
Radio Frequency Identification (RFID)
204–5
range complexity 162, 168
rapid manufacturing (RM) 267
Rayport, J.F. 144
reduce, reuse, recycle 250–2
relationship management
and suppliers 24
relationship marketing 37
reliability 23
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