Book description
Practical, easy to read text with a managerial approach to operations management
Operations Management: Processes and Supply Chains provides students with a comprehensive framework for addressing operational process and supply chain issues and uses a systemized approach while focusing on issues of current interest. The 12th Edition provides ample opportunities for students to experience the role of a manager with challenging problems, cases, a library of videos customized to the individual chapters, simulations, experiential exercises, and tightly integrated online resources.
Table of contents
- Operations Management Processes and Supply Chains
- Dedicated with love to our families.
- About the Authors
- Brief Contents
- Contents
- Preface
- 1 Using Operations to Create Value
- Supplement A Decision Making
-
Part 1 Managing Process
-
2 Process Strategy and Analysis
- Learning Goals
- Process Structure in Services
- Process Structure in Manufacturing
- Process Strategy Decisions
- Strategic Fit
- Strategies for Change
- Defining, Measuring, and Analyzing the Process
- Redesigning and Managing Process Improvements
- 3 Quality and Performance
- 4 Capacity Planning
- Supplement B Waiting Lines
- 5 Constraint Management
-
6 Lean Systems
- Learning Goals
- Continuous Improvement Using A Lean Systems Approach
- Strategic Characteristics of Lean Systems
- Designing Lean System Layouts
- The Kanban System
- Value Stream Mapping
- Operational Benefits and Implementation Issues
-
7 Project Management
- Learning Goals
- Defining and Organizing Projects
- Constructing Project Networks
- Developing the Project Schedule
- Analyzing Cost–Time Trade-Offs
- Assessing and Analyzing Risks
- Monitoring and Controlling Projects
- Key Equations
- Key Terms
- Solved Problem 1
- Solved Problem 2
- Discussion Questions
- Problems
- Active Model Exercise
-
2 Process Strategy and Analysis
-
Part 2 Managing Customer Demand
-
8 Forecasting
- Learning Goals
- Managing Demand
- Key Decisions on Making Forecasts
- Forecast Error
- Judgment Methods
- Causal Methods: Linear Regression
- Time-Series Methods
- Insights into Effective Demand Forecasting
- Key Equations
- Key Terms
- Solved Problem 1
- Solved Problem 2
- Solved Problem 3
- Solved Problem 4
- Discussion Questions
- Problems
- Forecasting a Vital Energy Statistic
-
9 Inventory Management
- Learning Goals
- Inventory Trade-offs
- Types of Inventory
- Inventory Reduction Tactics
- ABC Analysis
- Economic Order Quantity
-
Continuous Review System
- Selecting the Reorder Point when Demand and Lead Time are Constant
- Selecting the Reorder Point when Demand Is Variable and Lead Time Is Constant
- Selecting the Reorder Point when Both Demand and Lead Time are Variable
- Systems Based on the Q System
- Calculating Total Q System Costs
- Advantages of the Q System
- Periodic Review System
- Key Equations
- Key Terms
- Solved Problem 1
- Solved Problem 2
- Solved Problem 3
- Solved Problem 4
- Solved Problem 5
- Solved Problem 6
- Discussion Questions
- Problems
- Active Model Exercise
- Swift Electronic Supply, Inc.
- Industry and Company Preview
- DRAM
- Simulation
- Supplement C Special Inventory Models
- 10 Operations Planning and Scheduling
- Supplement D Linear Programming
-
11 Resource Planning
- Learning Goals
- Material Requirements Planning
- Master Production Scheduling
- MRP Explosion
- Enterprise Resource Planning
- Resource Planning for Service Providers
- Key Terms
- Solved Problem 1
- Solved Problem 2
- Solved Problem 3
- Solved Problem 4
- Discussion Questions
- Problems
- Active Model Exercise
-
8 Forecasting
-
Part 3 Managing Supply Chains
-
12 Supply Chain Design
- Learning Goals
- Creating an Effective Supply Chain
- Measuring Supply Chain Performance
- Strategic Options for Supply Chain Design
- Mass Customization
- Outsourcing Processes
- Key Equations
- Key Terms
- Solved Problem
- Discussion Questions
- Problems
- Scenario
- Materials (available from instructor)
- Setup
- Tasks
- Costs and Conditions
- Delays
- Run the Exercise
-
13 Supply Chain Logistic Networks
- Learning Goals
- Factors Affecting Location Decisions
- Load–Distance Method
- Break-Even Analysis
- Transportation Method
- Geographical Information Systems
- Inventory Placement
- A Systematic Location Selection Process
- Key Equations
- Key Terms
- Solved Problem 1
- Solved Problem 2
- Solved Problem 3
- Solved Problem 4
- Discussion Questions
- Problems
- Active Model Exercise
-
14 Supply Chain Integration
- Learning Goals
- Supply Chain Disruptions
- Additive Manufacturing
- New Service or Product Development Process
- Supplier Relationship Process
- Order Fulfillment Process
- Customer Relationship Process
- Supply Chain Risk Management
- Key Equations
- Key Terms
- Solved Problem 1
- Solved Problem 2
- Solved Problem 3
- Discussion Questions
- Problems
- 15 Supply Chain Sustainability
-
12 Supply Chain Design
- Appendix Normal Distribution
- Selected References
- Glossary
- Name Index
- Subject Index
- SupplementE Simulation
- Supplement F Financial Analysis
- Supplement G Acceptance Sampling Plans
- Supplement H Measuring Output Rates
- Supplement I Learning Curve Analysis
- Supplement J Operations Scheduling
- Supplement K Layout
Product information
- Title: Operations Management: Processes and Supply Chains, 12th Edition
- Author(s):
- Release date: January 2018
- Publisher(s): Pearson
- ISBN: 9780134741062
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