January 2018
Intermediate to advanced
480 pages
236h 9m
English
The order fulfillment process produces and delivers the service or product to the firm’s customers. There are four key nested processes: (1) customer demand planning, (2) supply planning, (3) production, and (4) logistics.
The customer demand planning (CDP) process facilitates the collaboration of a supplier and its customers for the purpose of forecasting customer requirements for a service or product. CDP is a business-planning process that enables sales teams (and customers) to develop demand forecasts as input to service-planning processes, production and inventory planning, and revenue planning. Forecasts must generally precede plans: It is not possible to make decisions on staffing levels, ...
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