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Operations Management: Processes and Supply Chains, 12th Edition by Larry P. Ritzman, Manoj K. Malhotra, Lee J. Krajewski

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Addressing the Trends and Challenges in Operations Management

Several trends are currently having a great impact on operations management: productivity improvement; global competition; and ethical, workforce diversity, and environmental issues. Accelerating change in the form of information technology, e-commerce, robotics, and the Internet is dramatically affecting the design of new services and products as well as a firm’s sales, order fulfillment, and purchasing processes. In this section, we look at these trends and their challenges for operations managers.

Productivity Improvement

Productivity is a basic measure of performance for economies, industries, firms, and processes. Improving productivity is a major trend in operations management ...

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