After reading this chapter, you should be able to:
Explain the strategic importance of supply chain design.
Identify the nature of supply chains for service providers as well as for manufacturers.
Calculate the critical supply chain performance measures.
Explain how efficient supply chains differ from responsive supply chains and the environments best suited for each type of supply chain.
Explain the strategy of mass customization and its implications for supply chain design.
Analyze a make-or-buy decision using break-even analysis.