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Operations Management: Processes and Supply Chains, 12th Edition
book

Operations Management: Processes and Supply Chains, 12th Edition

by Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
January 2018
Intermediate to advanced content levelIntermediate to advanced
480 pages
236h 9m
English
Pearson
Content preview from Operations Management: Processes and Supply Chains, 12th Edition

Selected References

Chapter 1: Using Operations to Create Value

  • Chase, Richard B., and Uday M. Apte. “A History of Research in Service Operations: What’s the Big Idea?” Journal of Operations Management, vol. 25, no. 2 (2007), pp. 375–386.

  • Collis, David J., and Michael G. Rukstad. “Can You Say What Your Strategy Is?” Harvard Business Review, vol. 86, no. 4 (2008), pp. 82–90.

  • Fitzsimmons, James A., and Mona Fitzsimmons. Service Management. New York: McGraw-Hill, 2005.

  • Gaimon, Cheryl. “The Management of Technology: A Production and Operations Management Perspective.” Production and Operations Management, vol. 17, no. 1 (2008), pp. 1–11.

  • Hammer, Michael. “Deep Change: How Operational Innovation Can Transform Your Company.” Harvard Business Review ...

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Publisher Resources

ISBN: 9780134741062