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Operations Management: Processes and Supply Chains, 12th Edition by Larry P. Ritzman, Manoj K. Malhotra, Lee J. Krajewski

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Selected References

Chapter 1: Using Operations to Create Value

  • Chase, Richard B., and Uday M. Apte. “A History of Research in Service Operations: What’s the Big Idea?” Journal of Operations Management, vol. 25, no. 2 (2007), pp. 375–386.

  • Collis, David J., and Michael G. Rukstad. “Can You Say What Your Strategy Is?” Harvard Business Review, vol. 86, no. 4 (2008), pp. 82–90.

  • Fitzsimmons, James A., and Mona Fitzsimmons. Service Management. New York: McGraw-Hill, 2005.

  • Gaimon, Cheryl. “The Management of Technology: A Production and Operations Management Perspective.” Production and Operations Management, vol. 17, no. 1 (2008), pp. 1–11.

  • Hammer, Michael. “Deep Change: How Operational Innovation Can Transform Your Company.” Harvard Business Review ...

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