Operations Management: Processes and Supply Chains, 12th Edition

Solved Problem 4

1. The Pet Training Academy offers a 5-day training program for troubled dogs. As seen in Table 11.5, the training process requires 5 days, beginning with the dog’s arrival at 8 a.m. on day 1 and concluding with departure after a shampoo and trim at 5 p.m. on day 5.

   Table 11.5 Lead Time Data For The Pet Training Academy

   Pet Training Academy Process	Lead Time in Days
   Level 1: Departure Day	1
   Level 2: 3rd Day	1
   Level 3: 2nd Day	2
   Level 4: Arrival Day	1
   Total	5

   To adequately train a dog, the Academy requires Training Coaches, Dog Dietitians, Care Assistants, and Boarding Kennels where the dogs rest. The time required per dog by each employee and resource classification by process level is provided in Table 11.6.