Operations Management: Processes and Supply Chains, 12th Edition
by Lee J. Krajewski, Manoj K. Malhotra, Larry P. Ritzman
Preface
New to This Edition
The profession of operations management is constantly evolving as new technologies, innovative ideas, and increasing competition enter the global picture. Since the eleventh edition we have monitored events and developments in operations management and made the twelfth edition the most relevant text to date for all business students regardless of their major. Here are the highlights of the new material for this edition:
Unifying Central Figure We have introduced a new figure to introduce each chapter that embodies our philosophy of operations management. We adhere to the “building block” approach to teaching operations management. In Part 1, we discuss how to design and manage processes, sometimes referred to as “journeys” ...
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